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Opinions of Hotel Rioja Alavesa - Sercotel  Villa de Laguardia Hotel

Experiences

Reviews from our customers

8.4 Over 10

Excellent
Over 835 reviews
Cleaning
8.7%
8.7
Location
8.2%
8.2
Services
8.5%
8.5
Staff
8.8%
8.8
Price
7.7%
7.7
835

Opinions

estibaliz

United Kingdom, Aug. 28, 2015, 4:52 p.m.

Excellent hotel excellent service

Positive review

Great location very good views . Great facilities and very efficient staff. Nice size rooms we can't fault this hotel in any way.
Very happy happy customers we will stay again.

To improve

None

Emma

United Kingdom, Aug. 21, 2015, 1:14 p.m.

Nice hotel

Positive review

Lovely hotel, well equipped room, lovely breakfast, good wine shop and friendly staff

To improve

The children's inside area, computer painfully slow, nothing for older kids my oldest 12 and an 8 year old, been to Sercotel Barcelona and they had large screen x box and 2 other games machines (they were broken) in Barcelona they also had a trampoline and Badmington, seems kids are sometimes forgotten about at hotels, especially when it's raining and it does in Rioja region. There is a little kids play area, but very small.

Couple

United Kingdom, Aug. 10, 2015, 6:24 p.m.

Positive review

Taxi service for transport to other towns

Couple

United Kingdom, Aug. 10, 2015, 6:23 p.m.

Positive review

Despite this being four star hotel the standard of service was disappointing. We had a few meals here and our requests were ignored by staff - at our first evening meal our dessert request was lost and we were left waiting for some considerable time. The same person received requests for drinks on two other nights which had to be repeated to someone else although we had the impression our order had been taken. We were not the only people who felt that there were not enough staff for the number of customers. Your showers and shower gel are of a poor quality, we had better in a two staff we stayed at elsewhere. I would not recommend your hotel. I would welcome feedback on this email as some of my comments are shared by customers who've used Trip Adviser so its not clear that you are taking account of the feedback you receive. The price was high for the level of customer service - it is not sufficient to pay this much for a good location with a pleasant view.

Couple

United Kingdom, Aug. 10, 2015, 6:20 p.m.

Positive review

La comida en la cena era muy malo. El cerdo empanado fue muy recocido. Fue muy duro. Esta fue nuestra segunda visita y esta vez nos decepcionó. El personal en el desayuno no era muy servicial.

Couple

United Kingdom, Aug. 10, 2015, 6:19 p.m.

Positive review

No